WELCOME

Welcome to Koru Services

Failing to serve customers properly costs organisations dearly be they in the public or private sectors

No matter in which sector you operate our services and products are designed to ensure that that your focus remains strongly and consistently on your customers; that your people and processes are aligned to deliver the right customer outcomes first time, and by so doing reduce costs, increase capacity and capability and maximise customer satisfaction. The scenarios below explain why these attributes are so vital.

Private sector scenario:

With few exceptions growth is stagnating, consumers and corporate customers

alike are tightening their belts. Liquidity and sovereign and personal debt issues

compound to put pressure on capital investment and general business and

purchases. Price starts to become the dominant factor at the negotiating table.

Good buyers know that when suppliers are forced to reduce prices something has

to give, and  that generally is service and/or quality. Lowest price and/or

technical leadership are transitory, which means that to compete, and win

consistently organisations have to provide the best possible value to their

customers through out the buying cycle and  beyond. In our experience this

requires an obsession for the customer; the whole organisation focused upon

and connected with the customer; the empowerment of front line staff to deliver

over and above the call of duty service; where the customer really does come first and their needs are put ahead of the company's needs; and finally an unswerving determination to develop and provide what the customer needs rather than just what the supplier has to sell. Competitiveness is the challenge for the private sector.

Public and third sector scenarios:

Governments are locked in a deadly embrace of austerity measures fuelled by indebtedness,

and a growing service demand and expectation from an ageing population. This is further

exacerbated by declining tax revenues from the private sector and where government

sponsored growth strategies need to be funded. The third sector faces similar service

demands against falling individual and corporate donations, incredible funding demands

on charitable trusts and the withdrawal of governmental support. While government in the

United Kingdom as a whole has been affected by spending cuts local government has been

hit particularly hard. Their response has been to examine their powers, understand the

third and private sector's capabilities in their areas of responsibilities and to look at creating

innovative solutions to their local service needs. Multi agency working, the creation of trading

entities, mutuality, self service and shared knowledge and services are just a few of the many

agenda items of all councils. The Health Service too has challenges; how do you create better patient outcomes with significantly less money? Effective transformation is the challenge for the public sector; survival is the challenge for many charities.